The LDOE Certification Team offers Office Hours appointments for human resources personnel & preparation providers to schedule time to speak with a Certification Specialist about unique or complex certification issues. This service is offered to authorized HR office personnel and program providers only. An authenticated login account is required to submit a request for Office Hours.
Individual educators should submit questions in writing through the Teacher Certification Help Portal or consult with their HR office or preparation provider.
Follow these steps to make your reservation so that LDOE may prepare for the call and provide written feedback in addition to the verbal communication provided during the call--hopefully eliminating any confusion or misunderstanding in guidance provided.
Step 1: Login to the Teacher Certification Office Hours Portal.
Step 2: Click Submit a Request on the upper right side of the screen.
Step 3: Complete the form to tell our office what you would like to discuss on the call. Provide as many details as possible so that our office can be prepared to answer any questions.
Step 4: Submit the form and make a note of the ticket number provided. You can also view the ticket by clicking on your name in the upper right corner and choosing Requests.
Step 5: DO NOT SKIP THIS STEP! A confirmation email will be sent verifying your question ticket was received. The confirmation email contains a link to the appointment scheduler to choose an appointment time convenient for you. Please reference the ticket number created in Step 4 and confirmed in the email when scheduling your appointment. A certification specialist will call at the scheduled time.
All steps must be completed at least 24 hours (one full business day) prior to the scheduled time to receive a call. Appointments scheduled without a corresponding question ticket submitted will be canceled. Questions submitted through the Office Hours Portal may not receive a response if no appointment is scheduled.
See the Office Hours Protocols article for additional guidance on using Office Hours.
We look forward to speaking with you!